About
Hi, we’re Accessibility by Mugs Studio
We’re the accessibility practice of Mugs Studio, a Melbourne design studio. The person you talk to is the person who tests your service.
Meet Mugs
Mugs Krish
Mugs is a UX and service designer. He has designed accessible services used by thousands of people, including a housing repair service for more than 50,000 residents and a portal for a high-sensitivity health service.
With a background in front-end development, he writes fixes developers can act on, and explains them so everyone else can follow.
UX design
Service design
Accessibility testing
Front-end development
Content design
Plain language
An accessible service is one nobody gets stuck in.
The idea behind every test we run.
What we believe
Four things we care about
Accessibility is service quality
It decides whether people can use what you built.
People with disability are the experts
Testing finds barriers. It doesn’t replace hearing from the people who meet them.
Small teams deserve great help too
A council with two web staff should get the same quality of advice as a large department.
Fixes should outlast the report
We’d rather your team learns to catch issues than keep paying us to find them.
How we work
What you can count on
Fixed scope and price, agreed in writing before we start
Real testing with assistive technology, never a scan alone
Plain-language reports your whole team can use
One point of contact, from first chat to final walkthrough
More of Mugs’s work
Case studies and writing on forms, content design and accessibility.
Talk to the person who does the work
No pressure and no jargon. Just a friendly chat about your service.